Shipping & Returns
The shipping time or method you choose when checking out, begins from the date your order leaves our warehouse. Shipping speeds which are guaranteed by the carrier are not guaranteed.
Orders typically take 3-5 days to ship. If you provide your email address during checkout, you will receive tracking information when your order ships.
15 day return policy
We will gladly accept the return of unused and unopened products for up to 15 days after the date the order was shipped.
Backcountry Medical Gear, LLC. can not return or exchange sterile items which are not part of a packaged kit, unless the item(s) was shipped in error. There are no exceptions to this policy. This is for the safety and protection of customers, just like you.
Custom items are not eligible for return or exchange.
Shortages and Errors
Shortages should be reported to email@example.com, within 10 days of order delivery. Our shipping department makes every effort to ensure orders are shipped correctly. If a shortage is reported, we will first rely on the weight of the items as shipped, reported to us by the carrier. If the shipped weight matches the expected weight, we unfortunately can not ship items reported as missing.
As an additional means of protecting our customers, all orders we ship pass through a station where they are photographed just before being packaged. These images are saved for 15 days and are referenced in the case of any reported shortage. We take this step to protect our customers.